Terms of service
Welcome to Lovelee Fine Jewelry! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms.
1. General Terms
1.1 Eligibility
You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.
1.2 Modification of Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
2. Orders and Payment
2.1 Product Descriptions
We strive to ensure that the products displayed on our website are accurately described. However, we do not warrant that product descriptions or other content are error-free.
2.2 Pricing
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products at any time.
2.3 Payment
All payments must be made at the time of purchase. We accept major credit cards and other payment methods as indicated on our website.
3. Shipping and Delivery
3.1 Shipping Policy
We offer shipping within the United States from our location in Texas. Shipping costs and delivery times will be calculated at checkout based on the selected shipping method and destination. Orders are typically processed within 1-2 business days. Please note that orders can take 3-5 weeks for production and are not processed on weekends.
3.2 Delivery Times
Estimated delivery times are provided during the checkout process. These are estimates, and actual delivery times may vary based on factors such as carrier delays, weather conditions, and holidays.
3.3 International Shipping
Currently, we do not offer international shipping. We only ship to addresses within the United States.
4. Returns and Exchanges
4.1 Return Policy
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. The item must be in its original condition, unused, and in the original packaging. Customers are responsible for return shipping costs.
4.2 Non-Returnable Items
Custom-made or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
4.3 Return Process
To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a return authorization. Once authorized, you can send the item back to us at the provided address.
4.4 Refunds
Refunds will be processed within 5-7 business days of receiving the returned item. The refund will be issued to the original payment method.
4.5 Exchanges
If you wish to exchange an item, please contact our customer service team to discuss the available options. Exchanges are subject to product availability.
5. Privacy Policy
5.1 Data Collection
We collect personal information necessary to process your order and provide our services. This includes your name, address, email, phone number, and payment information.
5.2 Use of Personal Information
We use your personal information to process your orders, communicate with you, and improve our services. We may also use your information to send promotional emails and SMS text messages if you have opted in to receive them.
5.3 Opt-In for Communications
By providing your email address and phone number, you consent to receive promotional emails and SMS text messages from us. You can opt out at any time by following the unsubscribe instructions in the communications or by contacting us directly.
6. Use of Customer Content
6.1 Order History and Photos
By placing an order with Lovelee Fine Jewelry, you grant us the right to use your order history, photos, and any other information related to your order for promotional purposes, including but not limited to social media, website content, and marketing materials.
6.2 Customer Submissions
Any photos or content submitted by you to Lovelee Fine Jewelry, including reviews and testimonials, may be used by us for promotional purposes. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display the content.
7. Intellectual Property
7.1 Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Lovelee Fine Jewelry and is protected by copyright and other intellectual property laws.
7.2 Use of Content
No part of our website, including but not limited to product photos, may be reprinted, posted, or used without our prior written consent. You may not use, reproduce, or distribute any content from our website without our prior written permission.
8. Limitation of Liability
8.1 Disclaimer of Warranties
Our services are provided "as is" without any warranties, express or implied. We do not warrant that our services will be uninterrupted or error-free.
8.2 Limitation of Liability
To the fullest extent permitted by law, Lovelee Fine Jewelry shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
10. Contact Information
If you have any questions about these Terms, please contact us at:
Lovelee Fine Jewelry
P.O. Box 602, Argyle, TX 76226
Email: hello@loveleefinejewelry.com
By consenting to Lovelee’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.
Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.
You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at hello@loveleefinejewelry.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions.
You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.